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When Do You Say No to Clients?

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We’ve covered firing a client, making a “not to do” list, and coping with client fall out, but what do you do if you just can’t say no? As a new freelancer, I am still loathe to say that I cannot complete a clients request.  My answer right now is “Yes!” – regardless of what they need.  Requests like “Can you do websites?” or “Can you create a 10 page, long copy sales letter about the efficacy of acai on middle aged men in Ohio?” gets the same response from me – “Yes!”

If it’s something I can do, I do it.  If it’s something I can learn, I try and find a way to learn it on my time.  I don’t think it’s fair to learn on the client’s dime.  If it’s something that I can’t do myself, and can’t/won/t/shouldn’t learn how to do it, I will find a provider who can provide the quality I require.

I know this isn’t an ideal business model, but I am confident that there are many readers that find themselves in this situation.


Are you comfortable and secure enough to tell your client no, or have you taken the N-word out of your freelance vocabulary?

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